PRIVACY POLICY
Last updated: 12 September 2026
Craft Coat Painting & Restoration (“Craft Coat”, “we”, “us” or “our”) respects your privacy and handles personal information in accordance with the New Zealand Privacy Act 2020.
INFORMATION WE COLLECT
When you contact us, request a quote, submit a website form, or complete a Facebook or Instagram lead form, we may collect your name, phone number, email address, suburb or project location, project details, messages, and any photos or files you choose to provide. Our website may also collect technical information such as browser type, device information, IP address, pages visited and cookie data.
WHY WE COLLECT IT
We collect personal information to respond to enquiries, assess painting or restoration work, arrange site visits, prepare quotes, provide services, follow up on requested work, improve our website and advertising, prevent misuse, and meet legal or business record-keeping requirements.
Providing information is voluntary. If you do not provide the information needed for an enquiry or quote, we may not be able to respond or assess your project.
HOW WE USE AND SHARE INFORMATION
We use personal information only for the purposes described above or for a directly related purpose. We may share it with service providers that help us operate our business, website, forms, communications and advertising, including Squarespace and Meta. These providers may process information on our behalf and may store it outside New Zealand. We do not sell personal information.
COOKIES AND ADVERTISING
Our website and advertising services may use cookies and similar technologies to understand website use, measure advertising performance and show relevant advertising. You can control cookies through your browser settings and your Facebook or Instagram advertising preferences.
STORAGE, SECURITY AND RETENTION
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. We keep information only for as long as reasonably required for the purpose it was collected, or as required by law, and then securely delete or anonymise it where practical.
YOUR RIGHTS
Under the New Zealand Privacy Act 2020, you may ask to access the personal information we hold about you and request correction if it is inaccurate. You may also ask questions about how we use your information or raise a privacy concern.
CONTACT US
Craft Coat Painting & Restoration
Auckland, New Zealand
Email: info@craftcoat.co.nz
Phone: 021 035 0690
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.